Grievance Redressal

1. Introduction

MCBEE Private Limited (“MCBEE,” “we,” “us,” or “our”) is committed to addressing your concerns and resolving grievances in a fair, transparent, and timely manner. This page outlines our grievance redressal mechanism in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the DPDP Rules, 2025.

If you have any complaints, concerns, or grievances regarding the processing of your personal data, the content on our website, or any aspect of our services, you may contact our designated Grievance Officer.

2. Grievance Officer

In accordance with Section 12 of the DPDP Act, 2023 and Rule 3(11) of the DPDP Rules, 2025, the details of our Grievance Officer are:

• Name: Nikhil Arora
• Email: info@mcbee.in
• Phone: +91 9311789561
• Address: F-16 Okhla Phase - 1, New Delhi, 110020, India

3. How to File a Grievance

You may submit a grievance through any of the following channels:

• Email: Send your grievance to the Grievance Officer at the email address listed above, with the subject line “Grievance — [Brief description]”
• Post: Write to the Grievance Officer at the registered address of MCBEE Private Limited
• Website: Use the contact form at mcbee.in/contact, selecting “Grievance” as the subject

4. Information Required

To help us process your grievance efficiently, please include the following information:

• Your full name and contact details (email and/or phone number)
• A clear and detailed description of your grievance
• Any supporting documents or evidence, if applicable
• The specific relief or resolution you are seeking
• Date and approximate time of the incident (if applicable)

5. Grievance Redressal Process

Upon receiving your grievance, we will follow this process:

• Acknowledgement: We will acknowledge receipt of your grievance within 24 hours of receiving it
• Review: Our Grievance Officer will review your complaint and may contact you for additional information if needed
• Investigation: We will conduct a thorough investigation of the matter
• Resolution: We aim to resolve your grievance within 15 days of receipt. For complex matters, we may require up to 30 days, and we will inform you of any such extension
• Communication: You will be informed of the outcome and any action taken

6. Data Protection Rights

Under the DPDP Act, 2023, you have the right to raise grievances related to:

• The processing of your personal data by MCBEE
• Requests for access to your personal data
• Requests for correction of inaccurate personal data
• Requests for erasure of your personal data
• Withdrawal of consent previously given
• Any breach of the provisions of the DPDP Act by MCBEE

7. Escalation

If you are not satisfied with the resolution provided by our Grievance Officer, you may escalate your grievance to the Data Protection Board of India established under Section 18 of the DPDP Act, 2023. The Board has the authority to investigate complaints and impose penalties for non-compliance.

8. Content-Related Complaints

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, our Grievance Officer also addresses complaints regarding content hosted on our website. If you believe any content on our Site infringes your rights or violates applicable law, please notify us with the following details:

• Your name and contact information
• A description of the content in question and its location on the Site
• The basis of your complaint (intellectual property infringement, defamation, privacy violation, etc.)
• A statement that you have a good-faith belief that the content is unlawful or infringes your rights

9. Confidentiality

All grievances will be treated with strict confidentiality. Your personal information provided in connection with a grievance will only be used for the purpose of resolving your complaint and will not be shared with third parties except as required by law.

10. No Retaliation

MCBEE is committed to ensuring that no individual faces any adverse consequences for filing a grievance in good faith. We prohibit any form of retaliation against individuals who raise legitimate concerns.

11. Changes to This Policy

We may update this grievance redressal policy from time to time. Changes will be posted on this page with a revised “Last Updated” date.

12. General Contact

For general enquiries (non-grievance), please contact us:

• Email: info@mcbee.in
• Phone: +91 11 4906 7172
• Address: F-16 Okhla Phase - 1, New Delhi, 110020, India

For privacy-specific queries, contact info@mcbee.in.